Managing Difficult Conversations with Parents and Carers | EPM Ltd

Promote a fair and balanced approach to handling parental concerns

Enhance your skills in managing parental complaints and difficult conversations with our expert-led training. Gain practical strategies for effective communication and conflict resolution.

Parental complaints and difficult conversations can be a stressful part of school life. Our comprehensive Managing Difficult Conversations with Parents & Carers training will give your team the confidence to have conversations with guardians that provide constructive outcomes for all parties. 

In this two-hour session, you'll gain practical insights and strategies to handle complaints and challenging discussions calmly, professionally, and effectively.

Join experienced former Headteacher, Tim Clark, and seasoned HR expert Emma Jackson, as they equip you with the skills and knowledge to effectively manage external challenges in your School or Trust, while ensuring the best outcomes for your pupils. 

Course highlights

Blending practical guidance with real-world examples, this interactive session will leave you with essential tips to embed into your internal practices, covering:

• How to prepare for challenging conversations with parents, guardians, and carers
• Staying calm and assertive in high-pressure situations to avoid escalating conflicts
• Turning complaints into constructive conversations that build trust
• Using clear, fact-based communications to keep discussions on track 
• Setting clear boundaries and managing aggressive or inappropriate behaviour
• Creating action plans and preventing repeat issues.

Payment Terms

Please ensure payment is made at least 48 hours before you are due to attend the training.

If you require a purchase order number on your invoice, please send this to finance@epm.co.uk following receipt of this email. This needs to include the attendee's name and training date.

Contact rebecca.wilson@epm.co.uk for more information.

Invest in your HR career today and become the strategic asset your company needs.

Cancellation Terms

• If training is cancelled or rescheduled more than 7 days before you are due to attend the training, you will receive no charge.
• If training is cancelled or rescheduled less than 7 days before you are due to attend the training, you will be liable for 100% of the charge.
• If you book training less than 7 days before the training date, you have 24 hours following your time of booking to cancel or reschedule without a charge.
• Any time after that will be 100% chargeable.

Meet your trainer