Promote a fair and balanced approach to handling parental concerns
Enhance your skills in managing parental complaints and difficult conversations with our expert-led training. Gain practical strategies for effective communication and conflict resolution.
Parental complaints and difficult conversations can be a stressful part of school life. Our comprehensive Managing Difficult Conversations with Parents & Carers training will give your team the confidence to have conversations with guardians that provide constructive outcomes for all parties.
In this two-hour session, you'll gain practical insights and strategies to handle complaints and challenging discussions calmly, professionally, and effectively.
Join experienced former Headteacher, Tim Clark, and seasoned HR expert Emma Jackson, as they equip you with the skills and knowledge to effectively manage external challenges in your School or Trust, while ensuring the best outcomes for your pupils.
Course highlights
Blending practical guidance with real-world examples, this interactive session will leave you with essential tips to embed into your internal practices, covering:
- How to prepare for challenging conversations with parents, guardians, and carers
- Staying calm and assertive in high-pressure situations to avoid escalating conflicts
- Turning complaints into constructive conversations that build trust
- Using clear, fact-based communications to keep discussions on track
- Setting clear boundaries and managing aggressive or inappropriate behaviour
- Creating action plans and preventing repeat issues.
Payment Terms
Please ensure payment is made at least 48 hours before you are due to attend the training.
If you require a purchase order number on your invoice, please send this to finance@epm.co.uk following receipt of this email. This needs to include the attendee's name and training date.
Contact rebecca.wilson@epm.co.uk for more information.
Invest in your HR career today and become the strategic asset your company needs.
Cancellation Terms
- If training is cancelled or rescheduled more than 7 days before you are due to attend the training, you will receive no charge.
- If training is cancelled or rescheduled less than 7 days before you are due to attend the training, you will be liable for 100% of the charge.
- If you book training less than 7 days before the training date, you have 24 hours following your time of booking to cancel or reschedule without a charge.
- Any time after that will be 100% chargeable.
(If you need to cancel or reschedule training you are due to attend, please email finance@epm.co.uk)
Meet your trainer
Your Host
Emma Jackson
Senior HR Consultant
Emma's background in training spans over 15 years with both small and large audiences. She has vast HR and investigation experience in education and is a CIPD-qualified HR Consultant. She is also a qualified safer recruitment trainer and a member of the Safer Recruitment Consortium. Emma has worked in employment and criminal law and is a very experienced investigator in both areas. Emma's HR experience is predominantly in employee relations and has specialised previously in grievances, disciplinaries and attendance management.
