Credit Controller

Salary: The salary for this post will depend on the qualifications and experience of the candidate discussed at the interview.
Start Date: As soon as possible
Responsible to: Bursar and Finance Manager
Hours: 2-3 days per week (15–22.5 hours), by agreement

About Us
Fidelis College is a thriving co-educational independent school with a strong Catholic ethos, serving pupils aged 4–18. We provide an academically excellent and values-driven environment where every pupil is known, encouraged, and supported to flourish spiritually, personally and academically. Our character-first approach and close partnership with families underpin all that we do.

Role Purpose
To support the effective management of school fee income by ensuring timely collection of tuition fees, maintaining accurate records, and building positive relationships with parents. The role is critical to maintaining strong cash flow and minimising bad debt.

If you are excited by the prospect of joining a forward-thinking, values-driven school at an exciting stage of growth, we warmly encourage you to apply.

Key Responsibilities
Credit Control & Collections:
– Monitor aged debtor balances and proactively follow up outstanding school fees and other charges
– Contact parents via phone, email, and formal correspondence to secure payment
– Operate a structured credit control process aligned with the school’s policy
– Agree, document, and monitor payment plans where appropriate
– Escalate persistent arrears in line with school procedures (including involvement of senior leadership where required)

Accounts Receivable:
– Maintain accurate fee payer accounts within the finance and MIS systems (iSAMS Fee Billing and iFinance/AccountsIQ)
– Allocate receipts and reconcile parent accounts
– Investigate and resolve billing queries, including VAT-related queries where applicable
– Issue statements, reminders, and formal notices in accordance with the school calendar

Reporting:
– Produce regular aged debt reports for the Bursar
– Highlight trends, risks, and key accounts requiring attention
– Support monthly and termly reporting cycles

Stakeholder Engagement:
– Build professional, courteous, and empathetic relationships with parents
– Liaise with Admissions, Finance, and Senior Leadership to resolve issues
– Ensure all communications reflect the ethos and values of Fidelis College

Process & Compliance:
– Support continuous improvement of credit control procedures
– Ensure compliance with GDPR and confidentiality requirements
– Maintain accurate and audit-ready records

Person Specification
Essential:
– Experience in credit control or accounts receivable
– Strong communication and negotiation skills
– Ability to handle sensitive financial matters with discretion
– High level of accuracy and attention to detail
– Competent in Excel and finance systems
– Ability to work independently and manage time effectively

Desirable:
– Experience in an independent school environment
– Familiarity with iSAMS Fee Billing, iFinance/AccountsIQ or similar systems
– Understanding of termly billing cycles and VAT on independent school fees

Why Join Fidelis College?
At Fidelis College, we’re not just about grades; we’re about nurturing the strength of character and moral compass that will empower our pupils to navigate life with confidence and integrity. We aim to ignite a deep and resilient love and understanding of learning, where challenges are embraced, and the courage to learn from mistakes is celebrated.

Safeguarding
Fidelis College is committed to safeguarding and promoting the welfare of children. The successful applicant will be subject to an enhanced DBS check and satisfactory employment checks in line with recent Government Guidelines (KCSIE) & our Safer Recruitment policy.