Account Manager

We are EPM. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We don’t do office politics or “that’s not my job”. We listen, support and take ownership.

We have been proudly delivering valuable services to schools across the UK for over 30 years. We are passionate about service and we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.

We’re looking for an enthusiastic and customer-focused Account Manager to join our growing team.

No previous account management experience is required — what matters most is a strong background in customer service, a proactive attitude, and the ability to build great relationships.

As an Account Manager, you’ll be responsible for managing and developing relationships with our valued customers, that range from single, influential schools to entire MATs consisting of upwards of 40 schools. . You’ll act as their main point of contact, ensuring their needs are met, spotting opportunities to add value, and upselling where appropriate.

You will build strong relationships and become a trusted adviser, gathering their feedback and meeting regularly with clients to understand their development plans, pain points and where you can add value. EPM’s technological developments provide a range of exciting up-sell opportunities, therefore proactively promoting these new offerings is a vital part of this role. You will need strong presentation skills and the ability to manage senior stakeholders (Headteachers/FD/HRD/COO/CEO), regularly running training sessions and demonstrations in both online and face to face settings.

• Proven background in customer service (essential)
• Excellent communication and people skills
• Ability to build trust and rapport quickly
• Proactive, positive, and solution-focused approach
• Organised, with good attention to detail
• Experience selling to stakeholders in medium to large organisations (desirable)
• Experience demonstrating products/services to senior audiences.
• Experience working within the Education sector or payroll/HR services would be an advantage.