Administrator

We are recruiting for a Administrator to join our customer onboarding team

To provide outstanding customer service by delivering, and supporting colleagues to deliver, expert administration and advice relating to the onboarding of new customers to EPM HR, Payroll & Pension services whilst maintaining the highest levels of confidentiality and integrity.

 To support the Implementation Manager with all confirmed new business and support the organisation’s new customer take on process in a timely and effective manner, adding value by providing a positive image of the organisation’s post-sales support services.  To support all HR and Payroll colleagues as required with new customer take on to ensure a seamless transition for new customers from the Implementation and Quality and Compliance team to their HR and Payroll teams.

Main Responsibilities/Duties of the Job

• Respond to a wide range of new business and customer enquiries, via telephone, ticketing platform, e‑mail or other mediums, in a professional manner; to ensure new and potential customers receive an efficient and responsive service.
• Ensure that the welcome processes are followed and that there is capacity to build relationships between EPM and the new customer, including welcome emails, conference call coordination and supporting any new customer queries that may arise.
• Work with the new customers to ensure that the transfer spreadsheets are completed fully and accurately. Have regular contact with customers and support them through this process whilst also working with the internal systems team to import the staffing data and complete initial checks once import has taken place.
• Set up customer data profiles within the database and import staffing information.
• Ensure a full and thorough transition from the on-boarding team to the quality & compliance team and HR team is completed. Following month 1, ensure that all information is passed across and up to date at the point of transfer.
• Understand and complete the offboarding process for terminations and produce accurate exit data for the customer at the termination date.

Requirements

• Strong time management and organisation skills
• Able to demonstrate careful attention to detail and accuracy
• Confident with Microsoft office applications
• Ability to establish good working relationships and gain credibility with a range of customers
• Ability to communicate effectively with customers and colleagues, both verbally and in writing

Supporting information and working conditions

• Based at our Huntingdon office with hybrid home working
• Part time and full time working hours

At EPM we have great career progression and learning and development courses along the way. We are all about supporting our staff and promoting people from within.