Pensions Administrator

We are recruiting for Pensions Administrators to join our Payroll & Pensions team in Huntingdon/Remote. 

To provide outstanding support across the organisation by assisting colleagues to deliver expert administration in a timely and effective manner whilst maintaining the highest levels of confidentiality and integrity. To provide administrative support primarily to the Payroll and Pensions department. However, broader administrative support across the whole company may also be required.

You will be constantly striving to improve the efficiency of working practices to meet the company’s objective of “clarity and consistency” and working “smarter not harder” to facilitate an increase in customer base whilst maintaining and improving customer service.

Main Responsibilities

Customer Responsibilities

• Provide accurate and timely data to pension funds. Build and maintain effective working relationships with pension funds to ensure excellent customer service.
• Provide administration support to EPM Payroll Teams by being a Fund process knowledge expert for an allocation of funds.
• Respond to telephone and email enquiries accurately and in a professional manner adhering to EPM Service Level Agreement.

Internal Team Responsibilities

• Take ownership for your allocated LGPS funds monthly and annual pension reporting – interrogating report data to ensure accuracy.
• Work with LGPS funds to develop innovative and automated reporting of new starter, hours/post changes and leavers.
• Support Payroll colleagues with pension administration for their portfolio of schools (portal accesses and support how to use, teachers service queries)
• Support with Auto enrolment and re-enrolment processes for schools by answering queries and producing letters.
• Responsible for monthly reporting of Teachers Pensions service data – interrogating data to ensure accuracy and resolve queries resulting from submissions.
• Attend and participate in regular team meetings and training to keep up to date with current policies and procedures and other relevant guidance.

Internal Broader Responsibilities

• Proactively liaise with HR and Payroll colleagues on administrative, operational and service development matters.
• Maintain a high level of accuracy with an awareness of implications of actions across EPM and externally with customers.
• Contribute to the sharing of good practice and knowledge amongst colleagues as required.
• Be a culture champion.
• Provide support for other colleagues when necessary.
• Proactively participate in the EPM Continuous Professional Development process.
• Maintain high levels of confidentiality and integrity at all times.
• Perform miscellaneous job-related duties as assigned.

Requirements

• Highly self-motivated, determined and directed.
• A self-starter with a proven ability to gain buy-in and deliver results that add value and fit with the brand values of the organisation.
• Ability to work flexibly as part of the overall team.
• Ability to maintain a commercial focus and think business, customer and brand.
• Experience in fast paced environment
  
  

Person Specification

• 5 Grade 4 to 9 GCSE’s including Maths and English, or equivalent
  

Experience, Skills and Abilities

At EPM we have great career progression and learning and development courses along the way. We are all about supporting our staff and promoting people from within.