People Partner - South West

We are recruiting for a People Partner to join our HR team. 

To ensure outstanding customer service across the organisation by delivering, and supporting colleagues to deliver, expert advice and guidance on all aspects of people management in a timely and effective manner, whilst maintaining the highest levels of confidentiality and integrity. You will be constantly striving to improve the efficiency and professionalism of working practices to meet the company’s objective of “clarity and consistency” and working “smarter not harder” to facilitate an increase in customer base whilst maintaining and improving customer service.

Main Responsibilities

Company Responsibilities

• To manage and support a portfolio of schools on all aspects of People management.
• Coach and mentor junior team members to support their development and to ensure that all customers receive timely, accurate and professional advice.
• Respond to a wide range of customer enquiries, via telephone, e-mail, or other correspondence, relating to People issues in a professional manner, to ensure that customers receive timely, accurate and valuable advice.
• Build trusted relationships with senior stakeholders and leaders.
• Provide strategic and day-to-day leadership to drive the delivery of the business’ People plans.
• Support with building strong talent pipelines and managing recruitment up to c-suite level.
• Offer accurate interpretation, advice, application, and representation to customers on employment legislation, best practice and policies and procedures in relation to and in the context of customers’ policies and procedures on a range of People matters. This includes complex casework on recruitment and selection, remuneration, terms, and conditions of service, disciplinary and capability (performance and health) cases, grievance, redundancy and whole school restructures, academy conversions and TUPE etc., liaising senior colleagues where appropriate.
• Visit schools and customers to provide support and advice on People concerns to allow them to drive their business forward.
• To attend and advise, at formal hearings/appeals, and advise at union consultation meetings.

Internal Team and Broader Responsibilities

• Be a cultural champion.
• Contribute to the sharing of good practice and knowledge amongst colleagues, as required.
• Keep up to date with current legislation, policies and procedures and other industry guidance.
• Monitor available data including work tray dashboard, case work module, customer analytics, customer feedback, proactively addressing any customer service concerns, escalating to a Lead People Manager where appropriate.
• Ensure outstanding customer service in all areas of HR and Payroll.
• Promote EPM Ltd whenever possible, seeing opportunities for new business.
• Proactively seek new and innovative ways to work smarter, not harder, ensuring clarity and consistency across the organisation.

Person Specification
Qualifications

At EPM we have great career progression and learning and development courses along the way. We are all about supporting our staff and promoting people from within.